FAQs

Do you ship worldwide?

Yes, we ship locally and internationally! For local orders, we ship via GoGo Express. For international orders, we ship via Phlpost.

Please note that we are shipping from the Philippines.

How long is your shipping/delivery lead time?

We prepare and ship orders within 1-3 days after you place them. However, delivery lead times vary depending on your location.

Please note that upon handing the parcels to the courier, we cannot control the delivery timeline any longer. Rest assured that we will help you track your order!

Do you accept returns and refunds?

For local orders, we accept returns/refunds as long as there is a justifiable reason to do so.

However, for International orders, please be informed that we do not accept returns due to the high cost of shipping. We can only do full/partial refunds as long as there is a justifiable reason to do so (for example: damaged items).

You may send us a report along with the photos and documentations of damaged goods at illustrationsbyalissa@gmail.com and we will check this for you!

International Taxes, Customs, etc.

Overseas orders could be subject to customs charges. You may coordinate with your local post office/customs regarding the possible charges that the package will incur as soon as it's ready for collection. :)

Do you accept rush orders?

For local orders, yes. Just message us so we can accommodate your requests!

I have a question but it's not on the FAQ page. How can I contact you?

Kindly send us an email at illustrationsbyalissa@gmail.com!

Email us if you need anything! ଘ(੭ˊᵕˋ)੭